Practical Questions
Buying FAQ
Ordering, payment, shipping, and documentation. Practical information for importing coconut commodities from Indonesia.
Ordering
What is the minimum order?
Our minimum order quantity is defined per product. For coconut charcoal briquettes, cocopeat, and granulated coconut sugar (known locally as gula semut), the MOQ is [TBD].
Can we order a mixed container?
Yes, mixed containers can be arranged depending on loading compatibility and partner facility logistics. Please contact us with your specific product combination.
How long does a sample take?
Preparing a sample from our partner facilities takes [TBD] working days. Courier shipping transit times vary depending on the destination country.
How long from order to loading?
The lead time from order confirmation to port loading is [TBD] days. This depends on product specifications, packaging requirements, and seasonal facility capacity.
Payment
What are your payment terms?
We accept payment terms via [TBD]. Our standard terms are [TBD].
In which currency do you invoice?
We invoice in US Dollars (USD). Other major currencies may be accepted subject to agreement.
Shipping
Do you quote FOB or CIF?
We quote both FOB and CIF depending on your preference. Every quotation we issue explicitly states the applicable Incoterms and its validity period.
Which loading port?
Our shipments are loaded at [TBD] port in Indonesia.
How much fits in a 20ft / 40HC?
A 20ft container fits [TBD], while a 40ft High Cube container fits [TBD]. The exact capacity depends on the product type and packaging configuration.
Documents & Certificates
Which export documents do you provide?
We provide standard export documentation including the Bill of Lading, Commercial Invoice, Packing List, and Certificate of Origin. Product-specific certificates, such as Phytosanitary Certificates or Material Safety Data Sheets (MSDS), are provided as required. Additional documents are subject to [TBD].
Which certifications do you hold?
Certification status is available on request. We provide current certificates per partner facility and product batch.
Can you do private label?
We can accommodate private labelling and custom packaging depending on the volume and product type. Please share your packaging requirements to verify partner facility capabilities.
Can we visit the facility?
Yes, visits to our partner facilities in Java can be arranged. We request that you coordinate your travel schedule with us in advance to ensure availability.
Still unanswered?
If you have a specific commercial or logistics question not covered here, ask it in the sample request. We answer in our first reply.
Request a sampleRequest a sample
Specify your product requirements, planned volume, and destination port. We will verify the parameters with our partner facilities and provide a dated spec sheet and quotation.