Privacy

What we collect

We collect company and contact details when you submit an enquiry through our sample request form or contact form. This includes:

• Name and company name
• Country of destination
• Work email address
• WhatsApp or telephone number
• Product interest (coconut charcoal briquettes, cocopeat and coir, or coconut sugar)
• Planned import volume
• Destination port
• Message subject, specifications, or other trade questions you provide

Why

We use this information solely to process your sample requests, verify technical requirements with our partner facilities, prepare dated quotations, and respond to your trade questions.

How long we keep it

We retain your commercial enquiry and contact data for [TBD] to facilitate ongoing trade discussions and ensure record consistency.

Analytics and cookies

Our website uses [TBD] to measure visitor traffic. These tools may set cookies to analyse basic browsing patterns, but they do not collect personally identifying business records unless you submit a form.

Your rights

You have the right to request access to the business data we hold about you, request corrections to any inaccuracies, or request the deletion of your contact records.

How to contact us

For enquiries regarding your data or to request deletion, please contact us using the details on our Contact page.